Billing Account and Cycle
Each customer has one Web Panache billing account to which all
products and services are applied. This account is reviewed and settled every 30 days
based on your initial start date. Products and services are pre-paid
based on your selected billing cycle for each account. Services and charges will continue
Hosting fees are based on the package you select. Your first bill includes the
registration fee (if through us), the set-up fee and the full hosting cycle (e.g. three, six or twelve months).
If we are registering your domain through Network Solutions, you will be
billed for the registration by them directly. Recurring charges are
processed according to your selected billing cycle for each account.
Non-recurring products (e.g. search engine registration) are
applied to your billing account as they are completed and charged on your next invoice.
Consulting services (web design, custom promotion,
application development) require a 50% deposit of the project estimate to begin
work. The remaining balance is due as requested or upon completion of the work and
depends upon the project length and complexity. All consulting fees and expected due
dates are discussed with the customer in advance and agreed upon throughout the project's
Invoices and Statements
Invoices for payment by check are sent via e-mail only
unless otherwise arranged. Amounts
are due upon receipt. Overdue payments may result in deactivation of
service with or without warning. Credit card payments are automatically
charged without prior notice. If you wish to make changes to your plan or
payment cycle, you must do so before each renewal date. Credit card statements are
generated and distributed via e-mail as
charges are applied (quarterly, semi-annually or annually). Once a new
billinga charge has been applied, i
VISA or MasterCard (preferred)
NOTE: If a payment is declined repeatedly due to a
"bad card", additional service fees may be applied at the discretion of Web
Check in US dollars to WEB PANACHE and sent to:
50 South Steele St. #484
Denver, CO 80209
NOTE: Please always write your customer number on your
check to ensure proper credit to your account.
Bank transfer in U.S. dollars to:
Web Panache Company; Account number:1018181923
NORWEST BANK COLORADO, N.A.
Denver, P.O. BOX 5247
DENVER, COLORADO 80274 U.S.A.
NOTE: An additional $6 service fee is added to all bank
transfers. This fee is required by the bank to process the funds.
Updating Payment Information
Please use our secured form at https://secure.webpan.com/hosting/cardinput.htm
to update credit card information or to change your payment method to credit card.
All other changes (e-mail address, phone number, etc) may be sent to
Cancellations must be received in writing. Regular mail, e-mail and fax
notifications are acceptable. Phone requests will not constitute acceptance of any
cancellation. This is for your protection.
In the event of a cancellation, payments already made
for pre-paid accounts will
not be reimbursed. Please select a cancellation date that coincides
with your renewal date, but does not go beyond it. All fees incurred are still due. Web Panache reserves the
right to take any legal action in retrieving the amount due. Reasonable fees
incurred to retrieve the amount due are charged at the customer's expense.
Transferring Domains to Another
If you choose to transfer a domain name from Web Panache to another
organization, all Web Panache fees for that domain must be settled prior to the
transfer. We recommend that transfers be initiated just prior to the end of a current
billing cycle. If there is a cycle overlap during the transfer approval process, we will
extend a one month hosting offer to cover the interim.
Late Payments and Escalations
If payment is not received, your account will be deactivated and may incur
additional late charges. Accounts will remain inactive until the outstanding payment
is received. Accounts long over-due may ultimately be deleted with the balance due
sent to a collections agency.
Prices are guaranteed for your billing period only and are subject
to change at our discretion.